FAQ

What is the maximum I can deposit?

You can deposit £1500 per day and a maximum of £3000 per month. With a business account you can deposit £5000 per day and up £15,000 per month, but this can be increased subject to application. Just contact us at helpdesk@onebanx.com and we will assist you with your application.

Please note that in Metro Bank locations, with a business account you can only deposit £2500 per day.

What is the maximum I can withdraw?

You can withdraw £500 per day and a maximum of £3000 per month.

Please note that in Metro Bank locations, withdrawals are not currently available.

Can I withdraw my limit from more than one account at a time?

The daily limit is £500 per person not per account.

Can I deposit coins ( How much)

You can deposit coins at the OneBanx kiosk, either into your own account, or into another account using the account number and sort code.We recommend that you contact us at helpdesk@onebanx.com before bringing in large quantities of your coins, so that we can talk you through how everything works.

What can I do at OneBanx?

At OneBanx, our services are constantly expanding and updating. Below is a list of our current services as of January 2022:

If you have online banking, you can:

• Deposit cash and coins
• Make payments
• Withdraw cash
• See all of your accounts, balances and recent transactions in the app

If you do not use online banking, you can:

• Deposit cash and coins
• Make payments

If you would like to explore online banking, and gain access to the full range of our kiosk services, speak to a member of the kiosk team, and we'll be more than happy to assist you every step of the way.

Please note that some online banking connections do not support payments or withdrawals. List of supported banks is available below. Additional deposit restrictions apply in some locations.

Do I need a smartphone to use OneBanx?

You will need to use the OneBanx mobile app to sign up and to make withdrawals. Once you have onboarded, you can make deposits without using the OneBanx mobile app, by signing in to our kiosks using your username, password and SMS token to any mobile phone. We are working on new features to allow more access without the use of a smart phone, but in the meantime, please contact our helpdesk if you require special assistance.

Will I get to speak with a real person? ( Will someone be able to help me if I need help)

Of course! At OneBanx, we know that many people still value face-to-face human interaction, and we want to bring people back to banking.

Our kiosk teams are available Monday-Friday, 9am - 5pm.

We're here to help you with signing up, using the ATM, or anything else that you may have a question about.

How quickly will money go into my account once I deposit it?

Using faster payments, your money will normally be in your bank account within 2 hours of depositing.

If you still have not received your funds after this period, please contact the Helpdesk either via email or phone.

Can I send money abroad?

Not yet, but this is something we hope to offer in future.

What banks can I withdraw money from?

At the moment, you can withdraw money from any of the banks below; (Click to expand)

What banks can I deposit into?

You can deposit cash and coins into any bank account, so long as you have the correct account details.

In Metro Bank locations, only deposits to Metro Bank accounts are supported.

How many bank accounts can I have connected to my OneBanx account?

There is no limit to the number of accounts you can link to your OneBanx dashboard.

Can I add my bank account from a different country?

No, OneBanx does not allow connections from non-GB accounts.

Can I transact when the kiosk is unmanned?

Yes, our ATM is available even when the kiosk is closed/unmanned.

How can you function if everything is free?

OneBanx acts as a liaison between the banks and their customers. Banks subscribe to the OneBanx model in order to continue to provide services to their customers, and customers can continue to use their bank account as normal.

How do I know I can trust you with my money?

OneBanx is certified by the FCA. Nothing changes about your current banking setup  - your money will remain in your existing account.

In the kiosk itself, we have strong security measures in place, including CCTV and alarm systems, so you and your money are always protected.

If you still have concerns, come and have a chat to us directly in your local OneBanx kiosk.

Where can I find a OneBanx kiosk?

You can find all our kiosk locations at the OneBanx Kiosk Locations page.

What are the kiosk opening times?

Our kiosks normally operate business hours on week days, please check your closest kiosk page for exact opening times: OneBanx Kiosk Locations

How do I get in touch with OneBanx?

Telephone 0141 488 0403 (9am-5pm weekdays), email - helpdesk@onebanx.com

Can I buy foreign currency at the kiosk or order foreign currency online?

Not yet but we are continuing to expand our services in the future.

Can I exchange notes / coins at the kiosk?

Please contact a member of the kiosk staff to pre arrange this.

What Is Open Banking? And Is It Secure?

Open Banking relates to the industry push to make banking services more accessible. As part of recent regulation, banks were asked to make certain types of information more accessible to allow new companies (like us) to act on behalf of customers (you) to make life easier. Being able to see all your account balances in one place is the most common use of Open Banking, but it goes a lot further than that.

It’s all based on the notion of ‘Explicit Consent’ that means you, the customer, have to agree for certain actions to take place - nothing happens without this and once you give consent, we have to make sure all data is treated safely and securely!

What Is OneBanx Regulatory Status?

Sentenial is authorised and regulated by the Financial Conduct Authority (FCA).  Sentenial’s registered number is 624067. OneBanx is a PSD agent of Sentenial, registered with the FCA under registered number 936544. The FCA Financial Services Register can be accessed at www.fca.org.uk/register. You can also contact the FCA on 0800 111 6768 or 0300 008 082 or by emailing consumer.enquiries@fca.org.uk

If I Use OneBanx' Services, Would My Money Be Protected Under The Financial Services Compensation Scheme (FSCS)?

OneBanx is not a bank and is not a Financial Services Compensation Scheme (FSCS) participant. OneBanx acts as an agent of Sentenial Limited to process the transactions for customers using Open Banking. If you have any questions regarding the FSCS, please contact your bank to understand more about FSCS protection.