TSB Cash Kiosk - FAQ

What can I do at the TSB Cash Kiosk?

If you are registered for TSB’s Internet Banking or the TSB Mobile Banking App, you can:

  • Deposit cash
  • Withdraw cash
  • See all of your linked TSB current and savings accounts and TSB credit card balances and recent transactions in the app

If you’re not registered for TSB Internet Banking or the TSB Mobile Banking App you can:

  • Deposit cash

If you would like to explore using TSB Internet Banking or the TSB Mobile Banking App and gain access to the full range of the TSB Cash Kiosk services, speak to a member of the TSB team at the pop-up, who will be more than happy to help you every step of the way.

What are the TSB Cash Kiosk opening times?

Mon-Sat 10am-5pm, Sun 11am-4pm.

Where can I find a TSB Cash Kiosk?

You can find our TSB Cash Kiosk at the Victoria Centre in Nottingham, 11-19 Lower Parliament Street, Nottingham, NG1 3QS.

What is the maximum I can deposit?

You can deposit up to £1,500 per day, up to a maximum of £5,000 every rolling 6 months starting from when you make your first deposit. For example, if you deposited £1000 on 1st January, this part of your deposit allowance would be available again on 1st July.

What is the maximum I can withdraw?

You can withdraw £500 per day and a maximum of £3000 per month.

Can I withdraw my limit from more than one account at a time?

The daily limit is £500 per person not per account. So, if you withdraw £300 from one account you can only withdraw up to £200 from another account that day.

Can I pay in to, or withdraw money from, other bank accounts?

No. You can only withdraw from your TSB current account(s), and only pay cash into TSB current or savings accounts.

Do I need a smartphone to use the TSB Cash Kiosk service?

Having a smartphone will allow you to use all TSB Cash Kiosk services. However, we have an iPad available at the pop-up to help you onboard and complete transactions. You will still need your TSB Internet Banking log-in details and a non-smartphone mobile if you chose this option.

How quickly will money go into my account once I deposit it?

Using faster payments, your money will normally be in your bank account instantly, but please allow 2 hours for your money to appear. If you still have not received your funds after this period, please contact the OneBanx Helpdesk by email or phone, as soon as possible.

Who can I contact if I'm experiencing issues?

  • Ask a member of the TSB pop-up team
  • Call OneBanx on 0141 488 0403 from Monday-Friday 9am-5pm
  • Email OneBanx on helpdesk@onebanx.com
  • Send a letter to OneBanx at 8 Botanic Crescent, Glasgow, G20 8QQ

Can I use the device out of hours?

No, you cannot use the device out of the TSB pop-up opening hours. You can access the kiosk Mon-Sat 10:00am-5:00pm, Sun 11am-4pm.

What is the relationship between TSB and OneBanx?

TSB and OneBanx have partnered to bring cash withdrawals and deposits to TSB pop-ups. OneBanx provides the technology platform, customer support and hosts the TSB Cash Kiosk app.

Do you need to be registered for Internet Banking or the TSB Mobile Banking App to use the TSB Cash Kiosk?

To use the kiosk for withdrawals, you need to be registered for TSB Internet Banking or the TSB Mobile Banking App and be a TSB current account holder. To use the kiosk for deposits, you do not need to be registered for TSB Internet Banking or the TSB Mobile Banking App, but you do need to have a TSB current or savings account.

How many bank accounts can I have connected to my account?

There is no limit to the number of TSB current or savings accounts you can link to your dashboard.

How will you be processing my data and how long will I be consenting to sharing my data?

Please refer to the TSB Cash Kiosk Privacy Policy for full details.

Can I use other OneBanx locations?

No, you cannot use the TSB Cash Kiosk app at other OneBanx locations.

Are Scottish or Northern Irish notes accepted?

Yes, you can deposit Scottish or Northern Irish notes at the TSB Cash Kiosk.

Complaints and disputes?

If you have a complaint you can:

  • Call OneBanx on 0141 488 0403 from Monday-Friday 9am-5pm
  • Email OneBanx on helpdesk@onebanx.com
  • Send a letter to 8 Botanic Crescent, Glasgow, G20 8QQ

To help us investigate, we'll need:

  1. Your full name, address and a preferred daytime phone number
  2. Your email address
  3. a description of the circumstances and facts that have given you reason to complain, and
  4. details of the impact that the relevant issue has had on you

Please view the TSB Cash Kiosk Terms and Conditions for full details about how we handle complaints and disputes.

How do I get in touch with the OneBanx team?

Can I exchange notes/coins at the kiosk?

No, this service isn't available.

What Is Open Banking? And Is It Secure?

Open Banking is a new technology that gives you innovative ways to manage and move your money. You can share your financial data with apps and websites to improve your banking experience. Only companies that have passed industry security checks can take part. So, it's safe, secure and convenient.

What Is OneBanxs' Regulatory Status?

Sentenial is authorised and regulated by the Financial Conduct Authority (FCA). Sentenial’s registered number is 624067. OneBanx is a PSD agent of Sentenial, registered with the FCA under registered number 936544. The FCA Financial Services Register can be accessed at www.fca.org.uk/register.

You can also contact the FCA on 0800 111 6768 or 0300 008 082 or by emailing consumer.enquiries@fca.org.uk.